Official Eminem Store FAQ
Everything you need to know about your order, shipping, and Shady merchandise.
When will my order ship?
Standard orders typically ship within 3-5 business days. Please note that pre-order items or limited edition 'drops' will have specific shipping timelines listed on the product page.
Do you offer international shipping?
Yes, we ship Shady Records merchandise worldwide. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that international orders may be subject to customs duties.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Music, digital media, and limited edition collectibles are final sale and cannot be returned.
How do I know what size to order?
Each product page includes a detailed size chart. Our apparel generally follows standard US sizing. If you are between sizes, we recommend sizing up for a more relaxed fit.
Are the products official and authentic?
Yes, this is the only official online store for Eminem and Shady Records. All merchandise, including limited edition lithographs and apparel, is 100% authentic and licensed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.